"Governance and Political System" Thematic Research Series<\/p>\n\n\n\n
Electronic government (e-G overnment) generally refers to the government's use of Internet and information communications and other technologies to digitize government work, including the transmission of information and the provision of public services. Effective e-government services can enhance government performance, help the public establish a good impression of the government, and provide favorable conditions for the government to maintain high-quality governance.<\/p>\n\n\n\n
In Hong Kong, the SAR government has launched a number of e-government development plans since its establishment. By the end of 2017, various policy bureaux or departments provided more than 840 electronic services to the public.<\/p>\n\n\n\n
A survey by the Census and Statistics Department shows1<\/sup>, among Hong Kong people aged 15 \u2013 24 and 25 \u2013 34, respectively, 73.4 % and 77.3 % have used online government services for personal matters. In other words, among the young people in the above two age groups, there are still 26.6 % and 22.7 % who have not used it respectively.<\/p>\n\n\n\n According to a survey conducted by Japan's Waseda University E-Government Research Institute, Hong Kong has only been ranked in the middle of the pack in terms of e-government development in recent years, including ranking 24th in 2015, 2016 and 2017. It was among the top ten in the early years. There is a significant difference in the results.<\/p>\n\n\n\n Building smart cities is a priority of the current SAR government. E-government services are an important foundation for the development of smart cities. Young people are in the e-generation and are no strangers to the Internet and mobile technologies. This study refers to the experience of e-government in other regions to understand the experience of the new generation in using government e-services from the perspective of young people. Through interviews with experts and scholars, it hopes to provide feasible suggestions on promoting the e-services of the SAR government; it is believed that this will help to establish and maintain good governance of the SAR Government.<\/p>\n\n\n\n This study collected data from February to March 2018 through several aspects, including a youth online opinion survey. A total of 648 young people aged 18-34 were interviewed, 30 young people participated in focus group interviews, and 4 experts and Scholar visits.<\/p>\n\n\n\n Main results of the study<\/strong><\/p>\n\n\n\n Research main recommendations<\/strong><\/p>\n\n\n\n